• meet the artist •
hello! i am zero, and welcome to my shop! i am currenty a highschool student and this shop has always been a dream of mine and i can't believe it's finally coming true!
i really hope you find what you're looking for in my little shop and i really wish to see you again!! if you have any questions, feel free to email me at [email protected]
• frequently asked questions •
when will my order arrive? and how long does it take?
orders usually take about 1-2 weeks to be shipped. you will recieve an email as soon as it is mailed out! please be patient. you will also be mailed out a tracking shipping number if your order is tracked. however, if your order is untracked, i will have no way of knowing when your order will arrive/where it is currently. USPS’s stated delivery time is 2-5 business days for domestic mail, and international deliveries typically take 1-4 weeks. although, both times may vary.
can I return my order after it has arrived?
as i have spent a lot of time and money on making your order, i do not accept returns.
it looks like my order is lost, can you send me a replacement?
i will not be sending replacements for untracked mail and your order will not be refunded but if your order is tracked and has been reported as lost, i will replace and ship your order for free.
can I cancel my order?
yes, you can cancel your order within 24 hours of your purchase for a full refund. if you want to cancel after the 24 hours, only 75% of the cost of your order will be refunded. additionally, personally customized orders are non-refundable after the 24 hour period.
custom fees
the customer is in charge of any custom fees, taxes, duties, etc. they are not included in the shipping costs.
can i modify my order? (address, shipping method, etc)
yes, email [email protected] asap with your order number and the corrected information. sadly, if your order has already been shipped, then there is nothing that i will be able to do. as such, please double check your information
i recieved a damaged or wrong item
i am very sorry if i mess up your order, please email me at [email protected] asap with your order number so i can send you the right order or give you a refund.
are there any shipping discounts?
yes! use code ZERO50 for free shipping on orders more than or equal to $50.